365 Days Return/Exchange
We know you're going to love your merchandise. But if for any reason you don't, you 're welcome to return it within 365 days of receiving it.
Detailed instructions on how to process a return or exchange are as followings. The policy begins from the date you receive the item. Please kindly read and see whether either of these pertain to you, and if the items are covered by our 365 Return Policy.
THE REASONS BELOW ARE COVERED BY OUR 365 DAY FULL COVERAGE RETURN/EXCHANGE POLICY.
(Wellcoda is responsible for return postage fees, and replacement fees)
1. If the item is being returned due to a manufacturer's defect or because we shipped the wrong item. Or you received any broken items, defective quality ones.
2. You chose the wrong size clothing or type of item.
3. Personal Reasons due to changed mind, personal taste, etc.
Please kindly note that we accept returns on items in new condition with the original packaging and materials.
THE REASONS BELOW ARE NOT COVERED BY OUR 365 DAY RETURN POLICY, AND WE ARE NOT LIABLE FOR THESE ISSUES.
1. Products are damaged by misuse or mishandling.
2. We do not accept any returns for any personalized items, unless the picture’s appearance is different from the photo provided to Wellcoda, as stated in our 365 day FULL COVERAGE
Please follow the instructions below that are provided by our customer service team.
1. Items that are being returned should looks new. They should be kept in its original condition in which you received them in.
2. Prior to returning the product, please submit a support ticket, or contact one of our customer service representatives at firstname.lastname@example.org to request return authorisation, and the return instructions. Returns lacking a corresponding RMA may be delayed or returned to the customer.
3. All products returned to Wellcoda must be securely packaged in the proper shipping materials and reach Wellcoda without damage and please note that the parcel is for "return products".
4. Refund Method:
We will refund back to your original account of payment according to real time exchange rate within 2 business days after we receive your returns.